SMJ articles in the category "Hospital Consumer Assessment of Healthcare Providers and Systems"

Original Article

Improving Communication with Family Members during a Global Pandemic: Effect on Patient Experience

Objectives: Communication with patients and their families/caregivers to facilitate informed decision making is an integral part of patient/family-centered care. Due to the high coronavirus disease 2019 (COVID-19) infection rates and limited personal protective equipment, healthcare systems were forced to restrict patient visitors, limit patient–provider interactions, and implement other changes in…

Posted in: Hospital Consumer Assessment of Healthcare Providers and Systems 2 patient experience 2

Original Article

CME Article: Retrospective Analysis of the Effect of Postdischarge Telephone Calls by Hospitalists on Improvement of Patient Satisfaction and Readmission Rates

Objectives: The influence of postdischarge telephone call interventions preventing hospital readmissions is unclear. A novel approach of the discharging hospitalist providing this intervention may improve overall patient satisfaction. Our objective was to assess the impact of postdischarge telephone calls from discharging hospitalists on readmissions and patients’ ratings of hospital care…

Posted in: 30-day readmission 2 delivery of health care 2 Hospital Consumer Assessment of Healthcare Providers and Systems 2 patient satisfaction 12
SMA Menu