Target Audience

This activity is of value to physicians, physician assistants, nurse practitioners, and practice managers with an interest in managing the business side of healthcare.

Goals and Objectives

As healthcare leaders and practitioners, you are expected to change to meet demands or capitalize on opportunities. Sometimes you get to guide the change from the beginning and other times you are expected to implement a change determined by someone else. Regardless of the impetus, how do you help change efforts succeed particularly given the historical odds of success? Only about a third of change efforts accomplish their designed purposes, another third fall woefully short, and a third fail. In this presentation, and drawing from over 25 years of research on the “Building Readiness for Change” model by Achilles Armenakis and Stan Harris, you will explore the five key concerns that underlie individuals’ decisions to resist, comply with, or support changes and examine them in your own context. You will also gain insight into the six leadership behaviors that can shape these concerns to build change support and enthusiasm. This activity should help you become a more competent and confident change manager and leader. At the conclusion of the activity, learners should be better prepared to:

  • Cite the five key concerns that underlie individual decisions to resist, comply with, or support change efforts;
  • Classify change efforts by their scope and rationale and understand that classification on the level of change challenge;
  • Implement six “strategic change activities” to build support for changes.

Course Information

CME Release Date: November 12, 2019
Valid for credit through: November 12, 2020
Course type: Video
Estimated time of completion: 1 Hour

Credits Available

Southern Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Southern Medical Association designates this CME Journal Article for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ABIM MOC: Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

To receive CME credit and/or MOC points, you MUST complete the activity and the evaluation form. For ABIM MOC points, your information will be shared with the ABIM through the ACCME Program and Activity Reporting System (PARS). Please allow 6-8 weeks for your MOC points to appear on your ABIM records.

AAPA: AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.

AANPCP: The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts AMA PRA Category 1 Credit™ from organizations accredited by the ACCME.

Healthcare Professionals

For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board.  All healthcare professionals who are not MDs or DOs will receive a certificate of participation.

Instructions for Participation and Credit

This activity is designed to be completed within the time designated; learners should claim only those credits that reflect the time actually spent in the activity. To successfully earn credit, participants must complete the activity online during the valid credit period noted, following these steps:

  • Read the goals and objectives, accreditation information, and author disclosures.
  • Login in below to access the article in order to study the educational content and references.
  • Online, choose the best answer to each test question. To receive a certificate, you must receive a passing score of 80%.
  • Complete the activity evaluation and attestation.

Upon successful completion of the test, evaluation and attestation, your certificate will be processed and emailed from [email protected] within approximately 1 hour. Credits will be archived for 6 years; at any point within this time period you may login to your account to print a duplicate copy of your certificate.

Click the Disclosure Tab above for Faculty Information

Disclosure of Relevant Financial Relationships

As an organization accredited by the ACCME, Southern Medical Association requires everyone who is in a position to control the content of an education activity to disclose all relevant financial relationships with any commercial interest. The ACCME defines "relevant financial relationships" as financial relationships in any amount, occurring within the past 12 months, including financial relationships of a spouse or life partner that could create a conflict of interest.

Southern Medical Association encourages Speakers/Authors to identify investigational products or off-label uses of products regulated by the US Food and Drug Administration, at first mention and where appropriate in the content.

The following individuals, unless otherwise notedhave no relevant financial relationships to disclose.

Stanley (Stan) G. Harris, PhD

Stanley (Stan) G. Harris, Ph.D. (The University of Michigan) is Associate Dean for Graduate & International Programs and Luck Professor in the Harbert College of Business at Auburn University. Dr. Harris provides leadership for Harbert’s fulltime, online, executive (EMBA), and physicians executive MBA (PEMBA) programs. Dr. Harris' talk will discuss how, as healthcare leaders and practitioners, you are expected to change to meet demands or capitalize on opportunities.

Previously, Stan directed the PEMBA program for 12 years and the PhD program in Management for 17. Stan's primary area of research is managing organizational change and transformation. His article on creating readiness for change has been cited over 1,900 times. In 2018, he received the Harbert College’s “Best All-Around Faculty” award. He works with organizations to help plan and facilitate large-scale strategic change efforts. In his talk, the attendee will explore the five key concerns that underlie individuals’ decisions to resist, comply with, or support changes and examine them in their own context.

Southern Medical Association Staff:
Randall Glick

Content Reviewers:
G. Waldon Garriss, MD, MS, MBA, MHA, FAAP, MACP
Steven Strode, MD, MEd, MPH

Course Materials


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