Southern Medical Journal (SMJ) is an interdisciplinary, multi-specialty Journal, and articles span the spectrum of medical topics, providing timely, up-to-date information for primary care physicians and specialists alike. The SMJ enables physicians to provide the best possible care to patients in this age of rapidly changing modern medicine. Therefore, the readers of the SMJ are an appropriate target for this article.
Goals and Objectives
The influence of postdischarge telephone call interventions preventing hospital readmissions is unclear. A novel approach of the discharging hospitalist providing this intervention may improve overall patient satisfaction. Postdischarge telephone calls to patients are a relatively simple intervention that could improve the continuity of care and reduce readmission risk as patients transition from an inpatient setting to home with home care. The authors sought to assess the impact of postdischarge telephone calls from discharging hospitalists on readmissions and patients’ ratings of hospital care and hospitalist communication. This study found that postdischarge telephone calls to patients from a discharging hospitalist were found to be a valuable intervention for improved provider–patient communication, Hospital Consumer Assessment of Healthcare Providers and Systems overall hospital rating, and patient satisfaction, but the impact on hospital length of stay and 30-day readmissions requires further study. At the conclusion of the session, learners should be better prepared to:
- Understand the importance of post-discharge hospitalist communications with patients;
- Identify gaps in improving patient satisfaction at your hospital;
- Develop a plan for post-discharge hospitalist telephone communication with patients.
CME Release Date: July 9, 2019
Valid for credit through: July 9, 2020
Course type: CME Journal Article
Estimated time of completion: 1 hour
Southern Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
AMA PRA Category 1 Credits™
Southern Medical Association designates this CME Journal Article for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board. All healthcare professionals who are not MDs or DOs will receive a certificate of participation.
Instructions for Participation and Credit
This activity is designed to be completed within the time designated; learners should claim only those credits that reflect the time actually spent in the activity. To successfully earn credit, participants must complete the activity online during the valid credit period noted, following these steps:
- Read the goals and objectives, accreditation information, and author disclosures.
- Login in below to access the article in order to study the educational content and references.
- Online, choose the best answer to each test question. To receive a certificate, you must receive a passing score of 80%.
- Complete the activity evaluation and attestation.
Upon successful completion of the test, evaluation and attestation, your certificate will be processed and emailed from [email protected] within approximately 1 hour. Credits will be archived for 6 years; at any point within this time period you may login to your account to print a duplicate copy of your certificate.
Disclosure of Relevant Financial Relationships
As an organization accredited by the ACCME, Southern Medical Association requires everyone who is in a position to control the content of an education activity to disclose all relevant financial relationships with any commercial interest. The ACCME defines "relevant financial relationships" as financial relationships in any amount, occurring within the past 12 months, including financial relationships of a spouse or life partner that could create a conflict of interest.
Southern Medical Association encourages Speakers/Authors to identify investigational products or off-label uses of products regulated by the US Food and Drug Administration, at first mention and where appropriate in the content.
The following individuals, unless otherwise noted, have no relevant financial relationships to disclose.
Mengli Xiao, MS
Catherine A. St. Hill, DVM, PhD
Marc Vacquier, MS
Love Patel, MD
Pamela Mink, PhD
Karl Fernstrom, MPH
Justin Kirven, MD
Jessica Jeruzal, BA
David Beddow, MD
G. Richard Holt, MD, MSE, MPH, MABE, D BE
Southern Medical Association/Southern Medical Journal Editorial Staff:
Jennifer S. Price, MA, Managing Editor
Anita McCabe, Copyeditor
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