2. Dieleman JL, Baral R, Birger M, et al. US spending on personal health care and public health, 1996-2013. JAMA 2016;316:2627-2646.
3. Belatti DA, Pugely AJ, Phisitkul P, et al. Total joint arthroplasty: trends in medicare reimbursement and implant prices. J Arthroplasty 2014;29:1539-1544.
4. Belatti DA, Phisitkul P. Trends in orthopedics: an analysis of Medicare claims, 2000-2010. Orthopedics 2013;36:e366-e372.
5. Claxton G, Rae M, Panchal N, et al. Health benefits in 2015: stable trends in the employer market. Health Affairs (Millwood) 2015;34:1779-1788.
6. Scotti DJ, Harmon J, Behson SJ. Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector. J Healthc Manag 2007;52:109-125.
7. Cook KE, Ludens GM, Ghosh AK, et al. Improving efficiency and reducing administrative burden through electronic communication. Perm J 2013;17:26-30.
8. Brown DF, Sullivan AF, Espinola JA, et al. Continued rise in the use of mid-level providers in US emergency departments, 1993-2009. Int J Emerg Med 2012;5:21.
9. Hing E, Burt CW. Characteristics of office-based physicians and their medical practices: United States, 2005-2006. Vital Health Stat 13 2008;( 166 ):1-34.
10. Brys S. Kiosk-based “office” extends reach of health services providers. Behavioral Healthc Exec 2013;33:42.
11. Belt K. How self-service check-in works in the real world. Baptist Health CFO Katrina Belt gives the insider scoop on kiosk adoption and use by staff and patients. Health Manag Technol 2015;36:18-19.
12. Orlando MS, Rothman RE, Woodfield A, et al. Public health information delivery in the emergency department: analysis of a kiosk-based program. J Emerg Med 2016;50:223-227.
13. Ng G, Tan N, Bahadin J, et al. Development of an automated healthcare kiosk for the management of chronic disease patients in the primary care setting. J Med Syst 2016;40:169.
14. Padwal RS, Townsend RR, Trudeau L, et al. Comparison of an in-pharmacy automated blood pressure kiosk to daytime ambulatory blood pressure in hypertensive subjects. J Am Soc Hypertens 2015;9:123-129.
15. Joshi A, Trout K. The role of health information kiosks in diverse settings: a systematic review. Health Info Libr J 2014;31:254-273.
16. Kreuter MW, Black WJ, Friend L, et al. Use of computer kiosks for breast cancer education in five community settings. Health Educ Behav 2006;33:625-642.
17. Stein JC, Navab B, Frazee B, et al. A randomized trial of computer kiosk-expedited management of cystitis in the emergency department. Acad Emerg Med 2011;18:1053-1059.
18. Lawrence D. Cashing in on check-in. As hospitals face steeper challenges in collecting fees for service, bringing the revenue cycle to the kiosk may be an answer. Healthc Inform 2010;27:18.
19. Woolhandler S, Campbell T, Himmelstein DU. Costs of health care administration in the United States and Canada. N Engl J Med 2003;349:768-775.
21. Himmelstein DU, Jun M, Busse R, et al. A comparison of hospital administrative costs in eight nations: US costs exceed all others by far. Health Aff (Millwood) 2014;33:1586-1594.
24. Rohleder TR, Lewkonia P, Bischak DP, et al. Using simulation modeling to improve patient flow at an outpatient orthopedic clinic. Health Care Manag Sci 2011;14:135-145.
25. Manley M. 5 ways to improve patient flow. Med Econ 2014;91:40-42.
26. Backer LA. Strategies for better patient flow and cycle time. Fam Pract Manag 2002;9:45-50.
30. Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA 2000;284:1021-1027.