Optimizing Patient Experience to Improve Physician Survey Scores

Authors: Priti Dangayach, MD, Julian Swanson, MD, Doris Lin, MD, MS


A patient’s perception of his or her hospital experience has become an important driver in hospital metrics and reimbursement. Patient-centered care is one of the six domains of healthcare quality according to the Agency for Healthcare Quality and Research.1 Studies show that patient experience is correlated with tangible outcomes such as improved medication compliance, disease progression, and healthcare-related quality of life.2,3 In addition, physicians find the greatest source of satisfaction to be the patient–physician relationship.4
Posted in: Quality Health Care, Patient Safety, & Best Practices14

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