Letter to the Editor
Make Eye Contact, Sit Down, and Touch Your Patient
Abstract
To the Editor:
Patient satisfaction is an important marker of high-quality health care. Working to improve patient satisfaction has been linked to increased efficiency and efficacy in healthcare facilities.1 Among patients hospitalized for acute myocardial infarction, higher satisfaction scores were linked to lower inpatient mortality.2 An article addressing the challenges of improving patient satisfaction noted that substantial improvements can occur without a large financial resource investment. These improvements include providing patients with respect, friendliness, and concern, and being empathetic to their discomfort and stress.3
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