The Southern Medical Journal (SMJ) is the official, peer-reviewed journal of the Southern Medical Association. It has a multidisciplinary and inter-professional focus that covers a broad range of topics relevant to physicians and other healthcare specialists.

SMJ // Article

Perspectives

Ten Tips for Navigating Difficult Patient Encounters

Authors: Amber Thacker, MD, Anna McQueen, BS, Emily Mai, MD

Abstract

Challenging patient encounters are an inevitable aspect of health care, requiring clinicians to balance the provision of high-quality health care with professionalism and patient satisfaction. The patient–physician relationship relies on trust, ethical responsibility, respect, and effective communication. Patients often face psychosocial stressors alongside medical issues, which may lead to mood changes, hostility, or difficulty adhering to treatment. Developing the skills to manage these relationships effectively takes time and experience. The present perspective offers practical strategies for healthcare professionals to use to navigate even the most difficult situations

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