A patient’s perception of his or her hospital experience has become an important driver in hospital metrics and reimbursement. Patient-centered care is one of the six domains of healthcare quality according to the Agency for Healthcare Quality and Research.1 Studies show that patient experience is correlated with tangible outcomes such...
Objectives: Check-in kiosks are increasingly used in health care. This project aims to assess the effects of kiosk use upon check-in duration, point of service (POS) financial returns, and patient satisfaction.Methods: Six kiosks were implemented in a large academic orthopedic clinic, and check-in duration for 8.5 months following implementation and...
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