SMJ Article | Original Article

Check-in Kiosks in the Outpatient Clinical Setting: Fad or the Future?

Objectives: Check-in kiosks are increasingly used in health care. This project aims to assess the effects of kiosk use upon check-in duration, point of service (POS) financial returns, and patient satisfaction.Methods: Six kiosks were implemented in a large academic orthopedic clinic, and check-in duration for 8.5 months following implementation and...

Posted in: Quality Health Care, Patient Safety, & Best Practices1