Original Article

Enhancing Interpreter Utilization among Telephone Schedulers Assisting Patients with Non-English-Language Preference

Objectives: Patients with non-English-language preference (NELP) face language barriers that impede effective communication and delivery of high-quality care. Recognizing call centers as pivotal points of contact for patients with NELP, we proposed a quality improvement initiative to evaluate and enhance interpreter utilization among telephone schedulers within a tertiary healthcare system….